RWR-007: Always Deliver More Than Expected

On this short episode, I talk about this inspiring quote I found: Always Deliver More Than Expected. I think more businesses should listen to this and really think of some quick and easy ways they can do more. These ideas will help them stand out from their competitors and literally cost almost nothing. But it can leave a lasting impression on the customer/client.

If your customer is surprised in a good way when you deliver something to them, they will become fanatical and want to tell everyone they know and post on social media about it, which could attract strangers to your brand, which could turn into customers. It’s all about building brand loyalty and here are some ways. Enjoy!

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Show notes:

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Always Deliver More Than Expected -Larry Page

[03:20] How to deliver more with a business that sells physical products

[03:30] Throw something free in every order

[04:30] Write a personal thank you note

[05:40] Ship the order out as fast as possible

[07:30] Send them a coupon code

[08:10] How to over deliver with a service-based biz

[08:20] Finish the job before you said it would be done

[08:50] Give them free training like I do with my web design biz

[10:30] Give them a discount on their next service, or a free service

[11:35] Respond to your customers

Just be yourself and add personality to your brand.

[12:40] Everyone shops on price, but you can do more than that

If you can’t win on price, customer service usually wins the game.

[13:55] You don’t know who your customer knows

Treat every customer like they know everyone.

That’s why I do the best job I can, because you never know who’s gonna tell someone about you… good or bad.

[15:10] Word of mouth is the best

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Thanks again for listening and reading the show notes. Be sure to leave me a review on iTunes and I can’t wait to share the next episode with you soon. Until next time, think less, risk more, regret nothing!

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